Elvis sang the song “Fools Rush In, which talks of the hastiness of love. The same could be said for the hastiness of people’s communication. April Fool’s Day was earlier this week so we thought we would offer some non-foolish tips about mindful ways to communicate.
There are many ways that we communicate with our co-workers and peers these days: face to face, telephone, email, text, social media, and written communication. How do you know which is the best to use? Well let Mother, May I offer up genuine instruction on how to make the mode of communication more mannerly!
- Find the best way to communicate… it is not enough to just communicate, you also need to understand the most effective way to communicate. It is presumptuous to assume just because you are a texter that the person you are communicating to is one also. We suggest to simply ask the person, particularly in business, what is their preferred mode of communication? That question will save time and frustration on both ends.
- Communicate the urgency… sometimes it is not always productive to be interrupting a workday project every time your electronic device or phone beckons. Managing interruptions at work. For example, there are highly successful executives that only read their emails 3 times a day to avoid distractions. So the urgency of the communication may dictate the communication method you choose.
- 1, 2 3 strikes you pick up the phone: Have you ever have an email thread that has gone completely off topic? Well knowing when an email has become misinterpreted and knowing what to do about it is important. A study in the Journal of Personality and Social Psychology found people could only correctly interpret the tone and mood of an email half the time. Our suggestion, if it is clear in the 1st, 2nd and now 3rd email, that there may be some confusion, pick up the phone and talk through the issue. Once you have clarified via phone, write a confirming email outlining the mutual understanding.
- You have 2 ears and 1 mouth…try using them in that ratio. Active listening is essential to mannerly communication. So even though you think you have something to contribute, bookmark it, and try listening fully to the person speaking instead of waiting for a breath so you can get your opinion heard. Your thoughtful patience, will be interpreted as sincerity, which is essential in building a better work relationship.
Do you want more advice on how to maintain thoughtful communication? Contact us…we will make you a pro at productive communication!
Lisa and Demetria
Co-Founders – Mother, May I